Delivery, Returns, Refunds & Exchange Policy
DOMESTIC SHIPPING (India)
Shipping Time:- Gemstones purchased are generally dispatched within 2-3 working days after receipt of payment or the due date of the order (in case of Gemstone, Rudraksha, sphatic Carvings, Navratan Rings & Pendal order).
Insurance & Safety:- All orders are safely packed with extra-care and shipped with insurance via our secured & trusted logistic partners. We will also provide you with tracking details to track your package delivery status. The shipping fee includes handling, insurance & packaging charges.
Unfulfilled Orders:- Refund would be processed within 7 working days for orders unfulfilled due to product unavailability or any other unforeseen circumstances. In any such case, the customer would be updated regarding the same.
INTERNATIONAL SHIPPING (Worldwide)
Shipping Time:- Gemstones purchased are generally dispatched within 5-6 working days after receipt of payment or the due date of the order (in case of Gemstone, Rudraksha, sphatic Carvings, Navratan Rings & Pendal order). Additional shipping time is required for international orders in order to comply with the stringent export policies.
Insurance & Safety:- All international orders are safely packed with extra-care and shipped with insurance via our secured & trusted logistic partners. We will also provide you with tracking details to track your package delivery status. The shipping fee includes handling, insurance & packaging charges.
Export Charges:- All export consignments require Export Appraisal & Valuation Report before exporting from India as per the law of the Government of India. Therefore a fixed Export Appraisal & Documentation fee of INR 3,100 (Approximately US$ 45-50) is charged on all shipments outside India.
Customs Duty and import charges:- The customer is liable to pay any additional custom duty and import charges imposed by their government at the port of arrival. Our shipping charges are not inclusive of any such charges applicable.
RETURN
Conditions to be eligible for the Returns, Refund & Replacement Policy:-
- Item(s) must be in their original, unused condition.
- Replacement for items are subject to inspection and checking by the venuGopal Gems & Rudraksha team.
- Damages due to neglect, improper usage will not be included under our Returns & Exchange Policy.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
Return Policy on Loose Gemstones:-
For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 7 Day period by meeting the above conditions.
Note:- Shipping charges, certification charges, VAT and duties are not refundable.
Return Policy on Gemstone Jewellery:-
Any custom jewellery created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. However, you can place a return request with 7 days of delivery to request for a store credit, worth 75% of your invoice value, for use against future purchases.
Conditions To Be Eligible For Return & Exchange:-
- Authenticity / Purity Issues with the gemstone(s).
- Wrong item(s) delivered.
- Package lost in Transit.
- Item(s) is found damaged on delivery.
Order Cancellation and Refund Policy:-
If you want your placed order to be cancelled and your payment to be refunded kindly mail us on venugopalgems@gmail.com within 24 hours of ordering otherwise the cancellation would be accepted depending on the order process status. And the refund would be initiated by the same payment mode and to the same source from which it was done. It may take upto 15 to 20 days for the payment to return and reflect back in your account.
Important Notes:-
- Shipping Charges and payment gateway commission charges are not refundable.
- Return Shipment is at customer’s cost.
- Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
- Returns will take 7-8 business days to process. Please note that the credit card company / banks may take another week to reflect that in your account.
Store Information
- 1197, MAHADEV JOHRI KI GALI, PARTANIYO KA RASTA, JOHRI BAZAR , JAIPUR - 302003. RAJASTHAN, INDIA.
- +91- 9416634542
- +91- 9414242758
- venugopalgems@gmail.com
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